My Phone and Sun Cellular Plan Trauma!

related to my previous posts:

http://lynnebelle7.blogspot.com/2009/07/my-phone-t52-sun-plan-disadvantages.html

http://lynnebelle7.blogspot.com/2009/05/my-phone-t52-assessment.html

After 2 months and 1 week, a Sun Cell Agent here in Bohol in their Sun Shop Center called me that my phone has been evaluated and they have found out the problem. Even if I'm so irritated and really wanted to yell at the agent, I calmed myself and asked the agent if the damage is still under their warranty. But unfortunately they told me that the damage is not anymore covered by phone's warranty because the problem is in the software or they are to replace another cellphone parts.

Of course I was angry. Because from the very beginning, when I went to their Shop to let them see the phone and to let them assessed it so that they will be the one to write in my consent for repair what is the problem , they said that the damage is of course covered by warranty. I clearly remember that the agent wrote in the defect section: "LCD Cracked", so I signed the paper and let them sent it to manila for repair because they clearly told me that I will not pay a single cent. And now they are telling me that I have to pay 1,900 something for the repair. That's alot of money for there brittle phone! But then even if the cost of repair is too much, I still gave them the go signal to just repair it for I have been waiting for my REPAIRED phone for almost 3 months. The agent told me that the repaired phone will arrive after three weeks.

After 3 weeks, my repaired phone did not arrive! Until now, Sun Shop and My Phone really upset me. I am really telling you guys to stop availing the Sun Plan with My Phone as free phone. They are not customer friendly and they are so irresponsible.

I have no substitute phone and still paying them my monthly bills and the worst thing is they are gonna let me pay for their worst phone and services!

I am sharing you guys these experiences with Sun Cellular Plan and My Phone Services so that you will not rush in to things that in the end you'll gonna regret!

My Phone T52 Sun Plan Disadvantages!

Related to my post about My Phone T52 Problems (http://lynnebelle7.blogspot.com/2009/05/my-phone-t52-assessment.html), unfortunately after 5 weeks they still haven't returned my phone. It seems that the Sun Shop is not true to their promises. I constantly called their agents here in Bohol for follow up but nothing happens after they told me from the beginning that the phone will be repaired for only 3 weeks. It is just so frustrating because everytime I inquired about my phone's status, they just tell me that maybe it will arrive this week or next week and so on. Anyways, I called their Sun Hotline (200) just a while ago and the Representative told me that she already sent a report for my case. I just hope that my phone will arrive next week! :[

My other concern is about my postpaid line being temporarily barred because I have unsettled account(sent by 205). At first, I freaked out 'coz in the first place I religiously paid my bill before due date and secondly, they haven't informed me through a call or text about any problems with my account. I just don't know what ate them that they are being so mean. I immediately called the Sun Shop Express here in Tagbilaran City, Bohol and they told me that I was barred because I have consumed 70% of my credit limit. That was not true because I am not using beyond 70% because I only use my sun sim to sun people. It is just so funny that the agent and 205 were inconsistent. I called the Sun Hotline and they explained everything to me which I understand. And now, I am to wait for 2 days for my postpaid sim to be reconnected. Now, lets expect for that. If nothing happens after 2 days, I can't tell what should I do to them.

I am so victimized by Sun Plan. Too bad for me. I hope that some subscribers are not experiencing this traumatic sun problems. It just occured to me that if they will not solve problems like this as fast as they can, I bet all they can get are all bad publications.

My Phone T52 Problems!

I applied for a Suncellular Postpaid Plan 350 for My Phone T52 as a free phone and got luckily approved on February 2009.

I chose the specific phone because of its features and specifications as shown below:

Specifications
2G Network	GSM 900/1800/1900 MHz
Dual Sim	YES
Dimensions	110 x 47 x 14.5
Weight	81.2
GPRS	YES
Bluetooth	YES
USB	YES
External Memory	microSD (TransFlash) up to 2GB
Camera	SINGLE
Camera Resolution	CMOS (0.3 Megapixel)
Display Type	TFT touch screen
Display Size	2.0” 176x220 pixel
Type	BAR
Touch Screen	YES
Messaging	SMS, MMS
Browser	WAP 2.0
Battery Type	Standard battery, Li-Ion 850 mAh
Stand-by	120-240h
Talk time	2-3h
MP3	YES
Games	YES

After looking on the specs above, I immediately liked the Phone plus it has an ebook reader which is a great deal for me because I love reading books and they have this Unlimited Call and text Sun to Sun program which is really cost saving. Though there are some features in this phone that I don't like, I learned to bare with it coz from the beginning I know that this is just a China phone.

But then after a few weeks of using My Phone T52, my brother accidentally dropped it and I was shocked because the screen got cracked thus the Touch Screen feature won't function anymore. I searched on the web to see if there are similar cases to mine and I found out that there are lots of problems for this phone model especially getting easily cracked. Later on, the sides of its keypad was also broken so I decided to bring it to the Sun Cellular Center.

The agent told me that the damage is repairable and it is within my warranty period so I don't have to pay for it. Last Saturday, I decided to shipped it to Manila to be repaired coz I can't stand it anymore to use a broken phone..hehehe..

My question now is, will they return my phone on time? Because they said that it will be returned in three-week time (I hope so!!).

And is it true that they will not charge me for anything? I am also hoping that my bill won't suddenly climbed up. I am just being paranoid because they have made us pay for their Unlimited Call and Text promo which the agent didn't tell us when selling their products. I know that there are certain hidden charges but it's just useless for their clients will find it out in the end... (so true..hehehehe!!!)

So, I'll be writing for sure for the updates.